Introduction
These Terms govern the use of the KePixel website, Kepixel AI platform, server-side tracking services, Conversion API tools, dashboard, and integrations with advertising and analytics platforms.
Eligibility
By using the service, you confirm that you have authority to represent your company or account and that you can comply with these Terms and third-party platform policies.
Account Registration
You must provide accurate account and workspace information such as email, company name, website, plan, and payment details where applicable. You are responsible for keeping this information updated and securing access.
Use of KePixel Services
KePixel may be used to collect, clean, deduplicate, and send conversion events to Meta, Google, TikTok, Snapchat, GA4, and other supported destinations configured by the customer.
Customer Responsibilities
Customers are responsible for the legality of data collection on their websites, privacy notices, consent flows, platform settings, token validity, and advertising activity.
Prohibited Use
The service must not be used to manipulate conversions, bypass platform policies, send fake data, process sensitive data without a legal basis, or create security, privacy, or legal risks.
Subscription Plans and Billing
Plan limits may depend on monthly event volume, sources, destinations, reporting features, support level, and debugging tools. Features may be limited if usage exceeds plan limits or payment issues occur.
Free Trials and Free Plans
KePixel may offer free plans or limited trials for testing. Free limits may be changed, restricted, or require an upgrade as usage grows.
Payment, Taxes, and Currency
Prices may be displayed in multiple currencies for convenience, while final billing depends on supported payment methods and currency settings. Customers are responsible for applicable taxes and fees.
Service Availability
We work to provide a reliable service, but availability may be affected by maintenance, infrastructure providers, third-party platforms, invalid tokens, or customer configuration issues.
Third-Party Platforms
Some features depend on Meta, Google, TikTok, Snapchat, GA4, and other platforms. KePixel does not control their APIs, policy changes, outages, or acceptance of events.
Data Processing
KePixel processes data needed to provide the service, operate tracking, deliver events, show reports, provide support, secure the platform, and manage billing. More details are in the Privacy Policy and Data Processing Agreement.
Intellectual Property
KePixel branding, software, design, documentation, templates, and technology remain the property of Kepixel AI or its licensors. The service may not be copied, resold, or reverse engineered without permission.
Confidentiality
Each party may access non-public information. API keys, tokens, account data, commercial terms, and customer information must be kept confidential and protected.
Disclaimers
The service is provided within reasonable operational limits. We do not guarantee specific advertising results, ROAS, or acceptance of every event by third-party platforms.
Limitation of Liability
To the maximum extent permitted by law, Kepixel AI is not liable for indirect losses, lost profits, advertising decisions, or issues caused by incorrect setup or third-party platform data.
Termination
Customers may cancel or stop using the service. We may suspend or restrict access for policy violations, security risk, misuse, or ongoing payment issues.
Changes to Terms
We may update these Terms as the service or legal requirements change. The latest version will be posted on this page.
Governing Law
Governing law and jurisdiction depend on the legal entity and commercial arrangements with the customer unless otherwise agreed in writing.
Contact Information
For questions about these Terms, contact mostafa.hatata@kepixel.online or WhatsApp +966541887671.